Countertop Pickup Policy

At Nue Trend Countertops Inc, we have a convenient pickup policy in place to ensure a smooth and efficient process for our customers. We kindly request that you pick up your countertops within 2 weeks from the date of notification that they are ready for pickup. This policy allows us to efficiently manage our inventory and ensure timely service for all our valued clients.

To provide the best customer experience, please adhere to the following guidelines:

Timely Pickup: We understand that countertop installations require careful planning. We kindly request that you arrange for pickup of your countertops within 2 weeks from the notification date. This allows us to maintain an organized workflow and ensures that your countertops are ready for installation when you need them.

Notification: Once your countertops are ready for pickup, we will promptly notify you through your preferred contact method, whether it's by phone, email, or text message. Our team will provide you with detailed instructions on the pickup process and address any questions or concerns you may have.

Scheduling: We recommend contacting our customer service team to schedule a pickup appointment. This allows us to allocate the necessary resources and ensure a seamless pickup experience. Our team will work with you to find a convenient time that fits your schedule.

Identification and Authorization: When picking up your countertops, please bring a valid form of identification, such as a driver's license or government-issued ID, to verify your identity. If someone other than the primary account holder will be picking up the countertops on your behalf, please provide written authorization in advance.

Inspection and Acceptance: Upon pickup, we encourage you to inspect your countertops to ensure they meet your expectations and are in excellent condition. If you have any concerns or notice any issues, please notify our team immediately, and we will address them promptly.Please note that failure to pick up your countertops within the specified timeframe may result in storage fees or the need to reschedule your pickup. We appreciate your cooperation and understanding in adhering to our pickup policy, as it helps us maintain efficient operations and provide exceptional service to all our customers.

If you have any questions or need further clarification regarding our countertop pickup policy, please don't hesitate to contact our customer service team. We look forward to assisting you and ensuring a seamless pickup experience for your new countertops.

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